Shipping policy
Last updated: September 6, 2026
Thank you for shopping with SellerOnlineCraft, a brand of Seller Online LLC. Orders are shipped from Pennsylvania, United States.
Order Processing
Orders are processed Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. Most orders are prepared for shipment within 1–3 business days.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day. Processing may take slightly longer during holidays, sales, or other high-volume periods. We will contact you if there is a significant delay with your order.
United States Shipping
Standard shipping within the United States costs $5.99.
We offer free standard shipping on U.S. orders of $200 or more. The minimum is calculated from the merchandise subtotal after discounts and before taxes and shipping charges. The free shipping option will appear automatically at checkout when the order qualifies.
Estimated delivery time is generally 3–5 business days after processing. Delivery dates are estimates and cannot be guaranteed.
Depending on the destination and package, orders may be shipped through USPS, UPS, or FedEx.
Tracking Information
When your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after the shipping confirmation is sent.
International Shipping
International shipping is available to selected countries shown at checkout. Shipping rates and estimated delivery times are calculated at checkout based on the destination and package.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by the destination country. SellerOnlineCraft cannot predict or control these charges.
International delivery may be delayed by customs processing or local postal services. These delays are outside our control.
Shipping Address
Please verify your shipping address before completing your order. If you need to change an address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
SellerOnlineCraft is not responsible for packages delivered to an address entered incorrectly by the customer.
Delayed or Missing Packages
Carrier delays may occur because of weather, holidays, customs processing, or other circumstances outside our control.
If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the shipping carrier first.
If the package is still missing, contact us at info@selleronlinecraft.com with your order number and tracking information so we can assist you.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, contact us within 30 days of delivery. Please include your order number and clear photographs of the product and packaging.
Split Shipments
Orders containing multiple products may occasionally arrive in separate packages. If this happens, tracking information will be provided for each shipment.
APO/FPO Addresses
We ship to APO and FPO addresses when carrier service is available. Delivery times may be longer than standard estimates.
Local Pickup
Local pickup is not currently available.
Contact Us
If you have questions about shipping or your order, please contact us:
SellerOnlineCraft / Seller Online LLC
635 Somers Ave.
Feasterville-Trevose, PA 19053
United States
Email:
info@selleronlinecraft.com
Phone: 267-884-7827
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time